Exchange and Return Policy
Gateway Technology is committed to providing a seamless shopping experience and aims to handle returns and exchanges smoothly within Qatar.
Damages and Issues
Upon receiving your order, please inspect it thoroughly. If you notice any damages or defects, contact us within 48 hours of receipt at +974 4488 6188. We’ll arrange for a replacement or refund based on the condition.
Return and Exchange Eligibility
- Conditions: Items must be in original, unused condition and in original packaging.
- Time Frame: Returns or exchanges must be requested within 14 days of purchase.
- Exceptions: Non-returnable items include personal care products, opened medical supplies, and customized items. These are returnable only if defective upon delivery.
Exchanges and Refunds
- Exchanges: If you wish to exchange an item, please contact us to confirm availability.
- Refunds: Upon receiving and inspecting the returned item, we will process a refund within 7 business days. Refunds are issued to the original payment method.
Contact Information
For questions or assistance, reach out to our customer service team at:
- Phone: +974 4488 6188
- Address: Al-Sharq Plaza, G-08, D-Ring Road, Al Hilal, Doha, Qatar
This policy is designed to ensure a fair and efficient process for our valued customers.
